About Us
Head2Toe Beauty
345 N. McLean Blvd Suite B
South Elgin, IL 60177
We are committed to providing excellent service and the best value, quality, and wide selection of beauty products. We value your business and want to keep your relationship for years to come. If you have any questions, comments, and suggestions on how we can serve you better, please contact us:
Customer Service:
Mailing Address:
Head2Toe Beauty
345 N. McLean Blvd Suite B
South Elgin, IL 60177
Store/Showroom Hours: (Tues - Fri 10AM-6PM CST; Sat 10AM-5PM CST; Sunday & Monday closed)
NOTE: Please be advised that our store will be closed from June 8, 2019 until June 12, 2019. No orders will be shipped during that time. Orders received during the closing will be processed upon our return on June 13. We do want to apologize for any inconvenience this may cause and thank you for shopping with us.
The manufacturers and distributors of the products being offered for sale are the sole owners of their registered trademarks and copyrights. Head2Toe Beauty in NO way represents itself to be affiliated with any of the manufacturers or distributors of the products for sale on our website.
Pricing and Product Availability
Prices and products availabilities are subject to change without notice. Specials and promotions may be limited to stock on hand. We are not responsible for typographical errors on pricing information. Head2Toe Beauty reserves the right to refuse or cancel any orders place on incorrectly priced products. Should your credit card be charged for the item, Head2Toe Beauty will immediately issue a credit to the same card for the amount charged.
Ordering
All credit card online transactions at Head2ToeBeauty.com are handled with industry-standard SSL encryption. Your shopping experience with us is guaranteed to be safe and secure.
Payment Information
We accept Visa, MasterCard, Discover, and PayPal.
NOTE: Sales Tax will be added for customers in Illinois. The rate is 7.5%.
Shipping Information
Our current policy is to only ship to your Credit Card Billing Address or an alternate address that you have registered with your credit card company. If you have not register your Alternate Shipping Address, call your credit card company to register the address first before placing the order. Orders without AVS confirmed address will not be processed. If your card does not allow a second address, use your Billing Address as the Shipping Address.
The following shipping methods are available for international customers: UPS Standard to Canada, USPS Priority Mail International, and USPS First-Class Mail International. USPS First-Class Mail International has a weight limit of 4.0 lbs (if your order exceeds the 4.0lb limit, the checkout system will display shipping cost of $1,000 or more). Remove some items from your cart or select other shipping methods.
Head2ToeBeauty.com's standard shipping is USPS First Class/Priority Mail. For USPS First Class/Priority Mail shipping method, orders less than 1 lb weight will be shipped via USPS First-Class Mail and orders more than 1 lb weight will be shipped via USPS Priority Mail. Other shipping methods include: UPS Ground, UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select. If your selected shipping option is not available for your location, we will ship using the least expensive method. All PO Box, APO, and FPO addresses will be shipped via USPS First Class/Priority Mail.
Shipping charges are calculated based on your shipping address, weight, and the size of the package. Special orders and some large equipments are too heavy for UPS and will be shipped directly from manufacturer using various freight companies.
No shipping on Saturday, Sunday, and holidays. If a merchandise is out of stock or cannot be shipped, we will contact you by email or ship the rest of your ordered items. No partial or multiple shipments allowed. Your credit card will not be charged until the order is ready to ship. When your order has been shipped, you will receive an email notification of shipment along with a tracking number.
UPS Address Corrections: Any extra charges by UPS due to insufficient or incorrect delivery information will be charged to your credit card upon receipt (i.e. no suite or apartment number, wrong street and zip code, recipient has moved or request delivery to a new address, or return delivery). Please check your email confirmation and contact us with any changes. Once we ship, we cannot make any changes.
Shipping to an Alternate Address
Our current policy is to only ship to your Credit Card Billing Address or an alternate address that you have registered with your credit card company. If you have not register your Alternate Shipping Address, call your credit card company to register the address first before placing the order. Orders without AVS confirmed address will not be processed. If your card does not allow a second address, use your Billing Address as the Shipping Address.
FOR INTERNATIONAL ORDERS
The following shipping methods are available for international customers: UPS Standard to Canada, USPS Priority Mail International, and USPS First-Class Mail International. USPS First-Class Mail International has a weight limit of 4.0 lbs (if your order exceeds the 4.0lb limit, the checkout system will display shipping cost of $1,000 or more). Remove some items from your cart or select other shipping methods.
SHIPPING DELIVERY TIME
UPS Standard to Canada (2-7 business days guaranteed delivery time (subject to custom clearance) with tracking info and insurance coverage) NOTE: For this service, UPS charges brokerage fee (collected by UPS upon delivery) for purchase of CAN$20.00 or more. You may contact UPS at (800) 742-5877 to find out how much the brokerage fee is.
USPS Priority Mail International (6-10 business days NOT guaranteed delivery time with insurance coverage and limited tracking info)
USPS First-Class Mail International (10-25 days NOT guaranteed delivery time with insurance coverage but no tracking)
IMPORTANT: You are responsible for any applicable import duties or taxes that may be applied to your package.
Return Policy
Email
to obtain a Return Merchandise Authorization (RMA) number. Please do NOT return any merchandise to us without a RMA number. Merchandise returned to us without a RMA number will be charged 15% restocking fee (used merchandise will not be accepted and returned to you at your expense).
345B N. McLean Blvd
South Elgin, IL 60177
You may return any UNUSED, UNOPENED merchandise in its original condition within 15 days of receipt for a refund (no exchange and excludes restocking and shipping & handling fees) with a Return Merchandise Authorization (RMA) number. We cannot accept returns or issue any credit on merchandise that has been opened and/or partially used. All returns are subject to 15% restocking fee.
You must report any discrepancies and/or shipping damage within 5 days of receipt (no replacement or refund after 5 days). Proof of damage is required for any damage claims.
to obtain a Return Merchandise Authorization (RMA) number. Please do NOT return any merchandise to us without a RMA number. Merchandise returned to us without a RMA number will be charged 15% restocking fee (used merchandise will not be accepted and returned to you at your expense).
Clearly write the RMA number on the mailing label or the outside of your packaging box and mail it to:
Head2Toe Beauty
345B N. McLean Blvd
South Elgin, IL 60177
For your protection, we suggest you ship the merchandise to us prepaid, insured, and with a tracking number for proof of delivery. You are responsible for shipping charges for all returns including defective or damaged items.
IMPORTANT: If you refuse your order after shipment, you will be charged shipping and a 15% restocking fee. No credit or refund will be given for merchandise returned after 15 days or not in NEW condition with all packaging material included.
All warranties, if expressed, are provided by the manufacturers. If you have an item that requires repair or replacement, please contact the manufacturer.
Privacy Policy
We are committed to protecting your privacy. We do NOT sell, trade or rent your personal information to others. For more information, see our privacy policy page.
